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Our Terms and Conditions

These Terms and Conditions form a binding agreement between you and Pub Casino, operated by L&L Europe Ltd under licence MGA/B2C/204/2023 issued by the Malta Gaming Authority. By opening an account or playing on our platform, you accept every clause set out below. Please read them carefully before you deposit.

Accepting Our Terms

These terms take effect the moment you register an account, log in or place a wager with us. You confirm that you have read, understood and agreed to be bound by them in full, together with our Privacy Policy and any bonus terms referenced in a specific promotion. If you do not accept any part of this agreement, you must not use our platform.

We may amend these terms from time to time in line with the section on changes below. Continuing to play after an amendment has been notified means you accept the revised version. A printable copy of the current version is available from our support team on request.

Who May Register

You may hold an account with us only if you are at least 18 years old, or the legal minimum age for gambling in your jurisdiction if higher, and you are not resident in a restricted territory. We currently do not accept players from the United States, France, Spain, the Netherlands, Germany, Italy, Sweden, Denmark, Belgium or Greece.

  • You must register in your own legal name; one account per person, per household, per IP address.
  • You must provide accurate, current and complete information during registration and keep it up to date.
  • You must pass our Know Your Customer checks: photo ID, proof of address and payment method verification before your first withdrawal, normally processed within 24 to 48 hours.
  • We may suspend or close an account if any registration detail proves false or misleading.

Verification obligations

You agree to supply documents we reasonably request to confirm your identity, age, address and source of funds. Until verification is complete, we may withhold deposits, winnings and withdrawals. This is a regulatory obligation under our MGA licence and protects both you and our platform.

Deposits and Withdrawals

You may deposit with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller, MiFinity, Jeton, Google Pay or Bank Transfer, with a minimum deposit of £10. Withdrawals are processed via Visa Debit, Mastercard Debit, Trustly, PayPal, Skrill, Neteller or Bank Transfer, with a minimum withdrawal of £10 and a maximum of £5,000 per day. We apply no fees on deposits or withdrawals, and standard withdrawals are processed within 24 hours.

  • Funds must come from a payment method held in your own name; third-party deposits are rejected and returned.
  • All withdrawals are subject to completed KYC verification under the eligibility section above.
  • If an account remains dormant for twelve consecutive months, we may apply a reasonable administrative fee to the remaining balance and notify you beforehand.
  • Winnings are payable only to the verified account holder and to a verified payment method in their name.

How Our Bonuses Work

Bonus offers, including our welcome package, cashback, reloads, races and prize draws, each carry their own promotional terms which form part of this agreement. Where a specific promotion sets its own wagering requirement, game weighting, maximum bet or expiry, those terms prevail over the general rules in this section.

  • Bonus funds must be wagered the stated number of times before any withdrawal; funds in your cash balance are used first.
  • While a bonus is active, the maximum permitted bet is the limit stated in the promotion terms unless we notify you otherwise.
  • Certain games may be excluded from wagering contribution or from bonus play entirely; the game list is shown in each promotion's terms.
  • Bonuses expire after the validity period stated in the promotion; unused bonus funds and winnings from them are then removed.
  • We may cancel, withhold or reclaim any bonus and associated winnings if we determine that the offer has been used outside its intended purpose.

Bonus misuse

Deliberate manipulation of promotions, including playing in a way that systematically exploits bonus structures, voids the promotion and may lead to account closure under the prohibited conduct section.

Conduct We Prohibit

Our platform is intended for genuine recreational play. The following conduct breaches this agreement and entitles us to suspend or close your account, void wagers and withhold associated winnings.

  • Fraud, forgery or providing false information to us or our payment providers.
  • Chargebacks, reversed withdrawals or disputed transactions on deposits you have gambled.
  • Multi-accounting: holding or operating more than one account, or controlling an account on behalf of another person.
  • Collusion, chip dumping, syndicate play or any coordinated exploitation of other players or promotions.
  • Use of bots, automated software, data mining, artificial intelligence or any tool that substitutes for genuine play.
  • Use of a VPN, proxy or similar technology to disguise your location and access our platform from a restricted territory.
  • Any attempt to interfere with, reverse-engineer or compromise the security of our site or systems.

Consequences

Where prohibited conduct is confirmed, we may report the matter to the relevant authorities and other operators, and we reserve the right to recover funds and pursue remedies available at law.

Your Right to Set Limits

We are committed to safer gambling. You can set deposit limits, loss limits and session reminders at any time from your account settings or by contacting support, and you can request a time-out or full self-exclusion for a defined period. We are integrated with GAMSTOP, and we also provide links to GamCare and BeGambleAware.

If we notice patterns that suggest gambling-related harm, we will contact you, may apply protective measures to your account and, where required by our licence conditions, will act to prevent further play. Changes to limits that reduce protection take effect immediately; increases take effect only after a cooling-off period.

Closing Your Account

You may close your account at any time by contacting our support team, available by live chat and at [email protected], 24 hours a day. We will confirm closure once any pending wagers have settled and verified withdrawals have been paid. We may close or suspend an account ourselves where these terms are breached, where required by law or the MGA, or where we believe play poses a risk of harm.

Any dispute should first be raised with our support team, who will aim to respond promptly. If the matter is not resolved to your satisfaction, you may escalate it to the Malta Gaming Authority or the appointed Alternative Dispute Resolution body, and we will provide the relevant contact details on request. This agreement is governed by the laws of Malta, and the courts of Malta have jurisdiction save where mandatory consumer law of your country of residence provides otherwise.

When We Update Terms

We review these terms regularly and update them to reflect changes in our services, regulation or safety standards. Material changes are notified to you by email or by a prominent notice on our platform at least seven days before they take effect, unless an earlier date is required by law or a regulator.

If you continue to use our platform after the effective date of a change, the revised terms apply to you. If you disagree with a change, you may close your account before it takes effect and withdraw any confirmed balance in the usual way. The date of the current version is always shown alongside this document.

Frequently Asked Questions

At what age can I open a Pub Casino account?

You must be at least 18 years old, or the higher legal minimum age for gambling in your jurisdiction. We verify your age through KYC checks before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, per household and per IP address. Additional accounts are closed and related winnings may be voided.

How long does withdrawal verification take?

KYC documents, including photo ID, proof of address and payment verification, are normally processed within 24 to 48 hours. Withdrawals themselves are processed within 24 hours once verification is complete.

Can I use a VPN to access the platform?

No. Using a VPN, proxy or similar tool to conceal your location and play from a restricted territory is prohibited conduct and may result in account closure and forfeiture of winnings.

How will I know if the terms change?

We notify you of material changes by email or a notice on our platform at least seven days before they take effect, and continuing to play afterwards means you accept the revised terms.