Responsible Gaming at Pub Casino

Gambling should stay what it is meant to be: a paid form of entertainment, not a way to make money or escape pressure. We opened Pub Casino in 2023 with player protection built into the platform from day one, and this page sets out exactly what we do, what you can switch on yourself, and where free, confidential help sits if you want it.

Our Commitment to Your Wellbeing

We take player wellbeing seriously, and we would rather lose a deposit than see a player lose control. Every account on our platform carries behaviour monitoring that flags sustained increases in deposit frequency, repeated deposits after losses, and sessions that stretch far beyond your usual pattern. When our system raises a flag, a trained member of our team reviews it and, where appropriate, contacts you with information about limits rather than with a promotion.

Reality checks run automatically in the background. You set the interval, and a banner appears on screen telling you how long the session has lasted and what the net result is. Our support team is available 24 hours a day, every day, on live chat and at [email protected], and any conversation about limits or self-exclusion is treated as confidential and handled without judgement.

Recognise the Warning Signs

Problem gambling rarely announces itself. It tends to arrive quietly, through small adjustments in behaviour that feel reasonable at the time. We share this list not to diagnose you, but because players who read it often recognise one or two points in themselves early enough to act on them cheaply.

• Chasing losses: returning straight after a losing session specifically to win the money back.
• Playing longer than you planned, or setting a time limit and ignoring it repeatedly.
• Hiding your play from family, friends or a partner, or minimising it when asked.
• Borrowing money, using credit or dipping into household funds to gamble.
• Mood changes around gambling: irritability when not playing, restlessness, or a drop in interest in things you used to enjoy.
• Gambling to escape stress, anxiety or low mood rather than for entertainment.
• Believing that a big win is owed to you, or that a particular game is due to pay out.
• Neglecting sleep, work or appointments because of gambling sessions.

Set Your Own Limits

Every tool below sits in your account area under the Responsible Gaming tab, and each one takes effect immediately. You can also ask our support team to apply any of them on your behalf by live chat or email at any hour.

• Deposit limit: caps the amount you can deposit per day, week or month, and applies to all payment methods including Visa Debit, PayPal and Trustly.
• Loss limit: stops play automatically once your net losses in a period reach the figure you choose.
• Wagering limit: restricts the total amount you can stake, win or lose, within a set period.
• Session reminders: pop-up reality checks every 15, 30 or 60 minutes showing session length and net result.
• Time-out: a short cooling-off break of between 24 hours and 30 days during which you cannot log in at all.
• Self-exclusion: a formal block of your account for six months or permanently, with reactivation only on request after the period ends.
• GamStop integration: register once with GamStop and your exclusion covers us and every other licensed UK operator in the scheme.

Take a Break or Exclude

Durations and how they work

We support time-outs and self-exclusion for 24 hours, 7 days, 30 days, 6 months, or permanently. The 24-hour, 7-day and 30-day options are time-outs you activate yourself. The 6-month and permanent options are full self-exclusions; a permanent exclusion cannot be reversed by anyone, including our support team.

Your balance and open bets

When a time-out or exclusion begins, we cancel any open bets placed before the cut-off at stake, and the returned stake goes back to your balance. Any funds in your account remain yours. We withdraw them to your verified Visa Debit, PayPal, Skrill, Neteller, Trustly or bank transfer method, and withdrawals are processed within 24 hours with no fees, subject to the £10 minimum.

Reactivation

Time-outs expire automatically on the date shown when you activate them. A 6-month self-exclusion is not renewed automatically: you must contact [email protected] and confirm in writing that you want your account reopened. After a 7-day cooling period for that request, we run a fresh affordability review before play resumes, because reactivation is the point at which risk is highest.

How We Protect Minors

You must be 18 or over to hold an account with us. Before your first withdrawal we verify your identity through KYC checks covering photo ID, proof of address and payment method verification, and we process those documents within 24 to 48 hours. If a verification shows an account holder is under 18, we close the account immediately and refund any deposits to the source payment method.

Protecting minors is also a shared job at home. If children can reach your devices, parental control software such as Net Nanny, Qustodio or GamBlock can block gambling sites entirely, and most can be set per device. Never leave an open session unattended, and never let a minor watch you play as entertainment. These steps cost nothing and close the most common gaps we see reported to us.

Where to Get Free Help

You do not have to be in crisis to call, and every service below is free, confidential and independent of us. Trained advisers talk to people at every stage, including those simply weighing things up.

• National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, or chat online at www.gamcare.org.uk.
• BeGambleAware: free information, self-assessment tools and a treatment finder at www.begambleaware.org.
• GAMSTOP: the free national self-exclusion register covering all UK licensed operators, at www.gamstop.co.uk.
• Gamblers Anonymous UK: peer support meetings and a helpline on 0330 093 2215, at www.gamblersanonymous.org.uk.

Talk to Pub Casino Support

Our support team answers around the clock on live chat and at [email protected], and messages about limits, time-outs or self-exclusion are routed to senior staff trained in responsible gambling rather than to general queries. Ask for the Responsible Gaming queue by name and you skip the standard queue entirely.

If you would rather write at length, send your message with the subject line "Responsible Gaming" and we respond within one hour during peak times, usually faster. We will never try to talk you out of a limit or an exclusion, and we do not send promotions to an account with any active limit in place. Asking for help is a service request, not a confession, and that is exactly how we treat it.

Frequently Asked Questions

How quickly does a deposit limit take effect?

Immediately. The limit applies from the moment you confirm it in the Responsible Gaming tab, and it covers every payment method on your account, including PayPal and Visa Debit.

Can I reverse a time-out once it has started?

No. A time-out of 24 hours, 7 days or 30 days runs to its end date without exception, and our support team cannot lift it early. This is deliberate, because the urge to reverse it usually passes within hours.

What happens to my money if I self-exclude permanently?

Open bets placed before the exclusion are cancelled at stake and the money returns to your balance. We then withdraw your full balance to your verified payment method within 24 hours, with no fees.

Does GamStop cover my account here?

Yes. When you register with GamStop, your exclusion applies to Pub Casino and to every other UK licensed operator in the scheme, so you do not need to contact each site separately.

Will you still send me offers if I set a limit?

No. Accounts with any active limit, time-out or exclusion receive no promotional material of any kind, including no emails about bonuses or tournaments.